+34 604 213540
+34 604 213540

Privacy Policy

1. Introduction

Lava Land Tours (“we,” “our,” or “us”) is committed to safeguarding the privacy and security of our clients’ personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.lavalandtours.com or engage with our services. We process your personal data in accordance with the General Data Protection Regulation (GDPR) and Spain’s Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).

2. Data Controller

Lava Land Tours
Post Box: Av. San Borondon 10-8, 38679, Fanabe, Santa Cruz de Tenerife, Spain
Email: [email protected]
Phone: +34 604 21340
CIF: Y6940994E
IT 1-0004975.1
TA-4-0026231.36

3. Information We Collect

We may collect and process the following categories of personal data:

  • Identification Data: Name, surname, date of birth, and nationality.
  • Contact Information: Email address, phone number, and mailing address.
  • Booking Details: Tour selections, preferences, special requirements, and travel companions’ information.
  • Payment Information: Billing details (note: we do not store credit card information).
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
  • Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • To manage bookings and provide our services: Processing is necessary for the performance of a contract (Article 6.1.b GDPR).
  • To communicate with you: Sending confirmations, updates, and responding to inquiries (Article 6.1.b GDPR).
  • To comply with legal obligations: Such as tax and accounting requirements (Article 6.1.c GDPR).
  • To send promotional materials: With your explicit consent (Article 6.1.a GDPR).
  • To improve our services: Analyzing usage data to enhance our offerings (Article 6.1.f GDPR).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the purposes of processing.

6. Data Sharing and Transfers

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Trusted third parties who assist in operating our website and conducting our business, such as payment processors and tour partners.
  • Legal Authorities: When required by law or to protect our rights.

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure servers.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: Obtain confirmation as to whether we process your personal data and access to that data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain circumstances.
  • Restriction: Request restriction of processing under certain conditions.
  • Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at [email protected] with proof of identity.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and for marketing purposes. For detailed information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Lava Land Tours
Post Box: Av. San Borondon 10-8, 38679, Fanabe, Santa Cruz de Tenerife, Spain
Email: [email protected]
Phone: +34 604 213540